Grievance Redressal

Effective 5 October 2026 · Version 2026-10-05

Grievance Officer

• Name: Surendra Aderu
• Email: saathi.milanzo@gmail.com
• Address: CoreVizen Private Limited, WeWork, Hyderabad, Telangana, India

What you can complain about

• Content or behaviour on Milanzo that breaks our Terms or Community Guidelines
• A moderation decision you disagree with, such as a rejected photo or a suspended or banned account
• How we handle your personal data, or a request under the DPDP Act (access, correction, erasure)
• Impersonation, or intimate images of you shared without your consent

How to raise a complaint

Email the Grievance Officer with:

• your name and the email address (or phone number) on your Milanzo account;
• the profile name, and where possible a screenshot, of the content or person involved;
• what happened, and what you would like us to do.

For anything happening in a chat, the fastest option is to use the ⋯ menu → Report in Milanzo. It goes straight to our moderation team and blocks the person immediately.

Our response times

• Acknowledgement within 24 hours.
• Resolution within 15 days of receiving your complaint.
• Complaints about content that exposes someone's private areas, shows nudity or sexual acts, or impersonates them (including morphed images) are acted on within 24 hours.

If you are not satisfied with our response to a personal data complaint, you can approach the Data Protection Board of India. For other complaints, you may approach the Grievance Appellate Committee established by the Government of India.

Urgent help

If you are in danger, call 112. For cyber crime, call 1930 or report at cybercrime.gov.in.